We take your privacy seriously - here's how we handle your information
Look, we get it - nobody really enjoys reading privacy policies. But since you're trusting us with potentially sensitive legal matters, we figured you deserve to know exactly what we do with your info.
We collect only what's necessary to provide you legal services, we don't sell your data to anyone, and we protect your information like it's our own. That's the short version - but stick around for the details if you're curious.
This policy applies to anyone who visits our website, reaches out for consultations, or becomes a client. By using our services, you're agreeing to these terms - though if something doesn't sit right with you, we're always open to discussing concerns.
When you reach out or become a client, we'll typically collect:
Nothing too invasive - just what we need to actually help you and stay in touch.
Obviously, to help with your legal situation, we need info about:
This stuff's protected by solicitor-client privilege anyway, so it's locked down tight.
When you visit our website, we automatically collect some technical stuff:
It's pretty standard website analytics stuff - helps us know if our site's actually working properly.
We're not in the business of collecting data for the sake of it. Here's what we actually do with your info:
The main reason - representing you, drafting documents, handling negotiations, and basically doing the job you're paying us for. Can't really help you without knowing the details.
Keeping you updated on your matter, responding to inquiries, scheduling meetings, and generally staying connected. We promise not to spam you with unnecessary emails.
Processing payments, maintaining client records, and handling the business side of things. Nobody likes paperwork, but it's gotta be done.
Meeting our obligations under the Law Society rules, anti-money laundering regulations, and other legal requirements. Yeah, lawyers have to follow rules too.
Understanding what's working and what isn't, so we can get better at what we do. All done with anonymized data - we're not tracking individuals.
Checking for conflicts of interest, managing professional insurance, and protecting both you and us from potential issues down the road.
Security's a big deal for us - we're talking about confidential legal matters here. We've got multiple layers of protection in place:
All data transmission is encrypted using industry-standard SSL/TLS. Your info's scrambled when it travels over the internet.
Data's stored on secure Canadian servers with encryption at rest. We use enterprise-grade security with regular backups.
Only authorized team members can access client files, and we track who accesses what. Everyone signs confidentiality agreements.
Our network's protected by enterprise firewalls and intrusion detection systems. We monitor for suspicious activity 24/7.
All systems are kept up-to-date with the latest security patches. We don't mess around with outdated software.
Everyone on the team gets regular training on security best practices and privacy obligations.
Let's be honest - no system is 100% hack-proof. We do everything reasonable to protect your data, but we can't guarantee absolute security. That's why we also have cyber insurance and incident response plans in place, just in case.
Under Canadian privacy laws (PIPEDA and provincial equivalents), you've got some solid rights when it comes to your personal data. Here's what you can do:
You can ask to see what personal information we have about you. We'll provide it in a readable format, usually within 30 days. There might be some exceptions due to solicitor-client privilege, but we'll explain those.
If we've got something wrong about you, let us know and we'll fix it. Accuracy matters, especially in legal work where wrong details can cause real problems.
You can ask us to delete your info, with some big caveats. We might need to keep certain records for legal reasons (think: conflict checks, regulatory requirements, limitation periods). We'll explain what we can and can't delete.
If we're processing your data based on consent, you can withdraw it anytime. Just note that this might affect our ability to continue providing services in some cases.
You can request your data in a commonly used, machine-readable format if you want to transfer it elsewhere. We'll provide what's technically feasible.
If you think we're mishandling your data, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer you talk to us first so we can sort it out, but that's your call.
To exercise any of these rights: Just email us at info@junctionflare.info or call (416) 555-0847. We'll need to verify your identity first (can't just hand out confidential info to anyone who asks), but then we'll get moving on your request.
We don't hang onto your information forever - but we also can't delete everything the second a matter closes. Here's our approach:
| Type of Information | Retention Period | Why We Keep It |
|---|---|---|
| Active Client Files | Duration of engagement + 10 years | Law Society requirements, potential claims or disputes, reference for future matters |
| Closed Matter Files | 10 years from closure | Professional regulations, statute of limitations, conflict checking |
| Financial Records | 7 years | Tax law requirements, audit trails |
| Trust Account Records | 10 years | Law Society requirements, regulatory compliance |
| Marketing Communications | Until you unsubscribe | Ongoing client relationship management |
| Website Analytics | 26 months | Standard analytics retention period |
| Consultation Inquiries | 2 years if no engagement | Conflict checking, follow-up opportunities |
Once the retention period's up, we securely destroy the information. Digital files get permanently deleted from all systems and backups. Physical documents get shredded. We maintain destruction logs to prove proper disposal.
Our services aren't directed at kids, and we don't knowingly collect information from anyone under 18 without parental consent.
In the rare situations where we do represent minors (usually through their parents or guardians in corporate succession matters or trust situations), we require explicit parental or guardian consent and follow extra protective measures.
If you're a parent and think we might have inadvertently collected info from your child, please reach out immediately and we'll delete it.
Look, privacy policies can be confusing. If you've got questions about how we handle your information, or if something in here doesn't make sense, just reach out. We're happy to explain things in plain English.
(416) 555-0847
info@junctionflare.info
1200 Bay Street, Suite 1800
Toronto, ON M5R 2A5
We'll update this policy from time to time as our practices evolve or laws change. When we make significant changes, we'll let current clients know via email and post a notice on our website. The "Last Updated" date at the top will always show when the most recent version went live. Continuing to use our services after changes means you're cool with the updated policy.